30-Day Returns
Return eligible products within 30 days of delivery for a refund of the purchase price or, when available, credit toward another product.
CUSTOMER CARE
Warranty & Returns.
Shop with confidence: eligible products include a 30-day return period and a 90-day limited hardware warranty beginning on the date of delivery.
30-DAY RETURN POLICY
Changed your mind? You have 30 days.
Products may be returned within 30 days of delivery for a refund of the purchase price or, when available, credit toward another product. To initiate a return, contact FWP NewLife Tech before shipping the product back so we can provide return instructions and any applicable return authorization information.
Returned products should include the computer, power adapter, and any other accessories originally supplied with the order. Unless the product arrived defective, damaged, or materially different from what was ordered, returned products must be in substantially the same condition in which they were received.
After the 30-day return period, eligible hardware issues will be handled under our 90-Day Limited Hardware Warranty.
Damaged or Non-Working
If an order arrives damaged, non-operational, or incorrect, contact us as soon as possible. We may request photos or other information and may repair, replace, or refund the product as appropriate.
90-Day Hardware Warranty
Unless otherwise stated on the product listing, computers include a 90-day limited hardware warranty beginning on the date of delivery.
Contact Us First
Do not ship equipment back before contacting FWP NewLife Tech at info@fwpnewlifetech.com and receiving return instructions.
90-DAY LIMITED HARDWARE WARRANTY
Practical protection for pre-owned technology.
FWP NewLife Tech warrants covered refurbished hardware against material defects in hardware and workmanship under normal use during the warranty period. If a covered defect occurs, FWP NewLife Tech may, at its option, repair the product using new or refurbished replacement parts, replace the product with the same model or a product with reasonably comparable specifications and functionality, or refund the applicable purchase price.
A repaired or replacement product remains covered for the remainder of the original 90-day warranty period.
What Is Not Covered
Accidents, drops, liquid exposure, abuse, misuse, improper storage, electrical damage, unauthorized modification or repair, customer-installed hardware or software, malware, viruses, and other causes unrelated to a defect in covered hardware.
Cosmetic Condition
Normal cosmetic wear consistent with the disclosed condition or grade of a pre-owned product is not considered a hardware defect.
Battery Coverage
Batteries are consumable components. Normal reduction in battery capacity resulting from previous use or normal aging is not considered a defect unless otherwise expressly stated in the product listing.
Software & Data
Software problems and data recovery are not included in the limited hardware warranty. Customers are responsible for maintaining backups of their files, applications, passwords, and other data.
BEFORE WARRANTY SERVICE
Protect your data.
Before returning a computer, back up your data, remove personal or confidential information where practicable, and disable passwords, encryption, or other security features that could prevent service. Warranty service may require the computer to be reset, reformatted, or have its operating system reinstalled.
FWP NewLife Tech does not provide data-recovery services as part of the limited warranty and is not responsible for loss of data during return shipping, diagnosis, repair, replacement, or system reset, except to the extent responsibility cannot legally be excluded.
RETURN SHIPPING
Contact us before sending anything back.
For a verified defective, damaged, or incorrect product, FWP NewLife Tech will provide instructions regarding return shipping. For discretionary returns under the 30-day return policy, applicable return-shipping costs and original shipping charges, if any, will be handled according to the return instructions provided when the return is authorized.
REQUEST A RETURN OR WARRANTY SERVICE
Contact us →We’ll help you with the next step.
Contact us with your name and order number, product/model, description of the issue or reason for return, photographs when relevant, and your preferred contact information.
Additional terms
This limited warranty applies to the original purchaser and is not transferable. It is in addition to any rights that cannot be excluded under applicable law.